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A CQC Regulated Service

Call today, care tomorrow. A fully managed service for total peace of mind.

We are fully regulated by CQC-in England

Divine Healthcare solutions provides regulated, inspected, and rated home care to the community, unlike other agencies.

We appreciate and conform to the registration and inspection and reviewing process that guideline brings.

Divine Healthcare Solutions is fully regulated by:

  • Care Quality Commission (CQC) England

We believe that honesty and excellence will give our families the finest experience.

CQC queries

CQC - Care Regulator, England

The regulator for the health and social care sector in England is the Care Quality Commission (CQC).  They are responsible for ensuring the quality and safety of care in a variety of settings, including hospitals, dentists, and care homes, alongside care given in people’s own homes.

To ensure the needs of the service users are at the heart of care and support planning, during inspections, the CQC will pay a lot of attention to the safety of services based on things that are important to people. CQC inspectors make their decision by assessing the provider’s services against the following five questions:

Care providers are asked five CQC questions. Key Lines of Enquiry (KLOEs):

  1. Are they safe?– The service user and their family are Protection from abuse and avoidable harm.
  2. Are they effective?– The Care, treatment and support lead to good outcomes.
  3. Are they caring?– Staff involve and treat people with compassion.
  4. Are they responsive to people’s needs?– Services are organised.
  5. Are they well-led? – The leadership, management and governance ensure high-quality care.

The CQC. Who Are They.

The CQC may be unfamiliar to health and social care newcomers. Therefore, you should know who they are and the benefits of dealing with a completely controlled and regulated firm.

Their Purpose and Role

CQC is the independent regulator of health and adult social care in England. They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. They monitor, inspect and regulate services and publish what we find. Where we find poor care, they will use our powers to take action.

Look at the Benefits of regulated care Service.

Independent audits by a regulatory organisation to reassure you that we deliver.
To keep our registration, we must meet regulatory standards, reassuring our customers of high-quality care.
Interview, application form, a minimum of two references, fully-enhanced DBS check—our carers are thoroughly screened.
All carers and staff are Care Certificate-trained before working unsupervised with service users, ensuring a safe and responsive service.
Our personnel receives monitoring, appraisals, direct observations, and training. Staff receive regular monitoring and can take courses in dementia care, nursing, and management.
The regulator receives reports to check our service management. This guarantees customers that we will be honest and offer information when needed.
CQC customers can comment on our service. This gives them a voice, highlighting good and bad care.
We never give unsafe care to our clients or carers.
The CQC collaborates with the Health & Safety Executive, Health Watch, and the local government ombudsman to evaluate services. This reassures our consumers that our service is high-quality because we gather information from multiple sources before an inspection and outcome.

Divine Healthcare Solutions CQC Rating?​

Our primary service is inspected every two years. Our CQC’s report 2023 care inspection report was released in May 2023. We are satisfied with our overall GOOD rating.

The CQC website has the Summary and full 2023 Report.

Our CQC rating results are due to the dedication of our registered managers, support teams, managers, and, of course, our amazing caring staff. Divine Healthcare Solutions has a dedicated team committed to quality, ensuring continual compliance and progress.

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Compliance—a commitment we make everyday.

For our clients to obtain high-quality service, our central quality function makes sure that procedures are consistent, and that monitoring is in place.
For regulatory compliance and values, independent internal auditing and compliance checks are performed. The quality team continuously evaluates current procedures to provide the best customer service.
Centralised reviews ensure departmental action and follow-up while providing independent feedback review.
Customers can accelerate issues with a service or individual while remaining confident that the case will be handled and managed on their own thanks to an escalation team.
A single department to track and examine data patterns, searching for best practices and lessons learnt that can be distributed throughout the company to ensure that service is constantly being improved.
Customers may/can apply for additional funding, such as through Continuing Healthcare (CHC) teams, the quality team serves as a central point of contact for outside agencies making data requests, putting together the necessary paperwork and submitting it to the requester within the allotted time limit.
To provide our clients with an excellent customer service experience, they also serve as a central point of contact for local authorities to monitor current contracts and as an escalation point for complaints/safeguarding/concerns raised with the company.
To provide clients with up-to-date service, our policies and procedures are updated to comply with legal and regulatory requirements.
Visit the CQC website to learn more.

Whatever your needs are....

We available 24/7, 365 days a year and 366 days in a leap year. We can discuss your home care needs. Give us a call on 0333 5770655 or request a call back.
We treat our carers like family. Because they are,
after all, looking after yours.
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